FAQ's

I really wanted an item, but it seems you ran out of my size. What can I do?

Contact us! Sometimes, extra sizes are available for pre-order! Please refer to our Pre-Order Policy first.

Do you have a physical store? Where are you based?

Luna Llena Boutique at the moment is an exclusively online store based in Puerto Rico. We do not have a physical store. You may purchase exclusively from this website www.shoplunallena.com 

Where is my order?

Once an order is placed, please allow 1-5 business days for the order to be packed and shipped. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow 7-10 business days for the package to arrive to you from the day your order is shipped.